Resources for Disabled Students

Transportation Support Services

Policies and Procedures

Resources for Disabled Students (RDS) provides limited transportation support services for students with motor or visual limitations or other conditions that would significantly affect the ability to travel around campus. Transportation support services are designed to supplement other transportation resources that may be available to a student, including personal arrangements and public transportation systems. RDS transportation support services are not required by statutory regulation; they are offered merely as another option for students in traversing the campus.

Eligibility and Approval

Eligibility for these services is determined by an assessment of a student’s individual needs by an appropriate RDS Staff member. Students must have appropriate documentation of a disability as determined by the appropriate RDS Staff member. The affects, or limitations, of the disability must also support the need for transportation support services as assessed and verified by the RDS Staff member.

Transportation support services may be requested by a student or recommended as an accommodation by the RDS Staff member. Approval as an accommodation is made by the RDS Transportation Support Services Coordinator.

All students who request accessible transportation services for the first time must meet or have contact with an appropriate RDS Staff member. Once approved, transportation services must be requested by a student for each semester in order to continue this service. All student requests for transportation support services are submitted to the RDS Transportation Support Services Coordinator. Approval and continuation of services will be documented.

Conditional Status Approval

Students who are temporarily disabled due to injuries affecting their ability to travel may also be eligible for transportation support services. Students who are temporarily disabled due to injuries or other acute conditions may be granted conditional status through their recovery but no longer than one semester of service.

Provision of Services

Due to limited availability of drivers, specific times for pick up from any location are not guaranteed. Assigned rides will be scheduled so that a student arrives at a destination on campus prior to the time needed for a class or other academic commitment.  Transportation support services are not conducive for last minute requests due to the availability of drivers.

Procedures for Requests

To request transportation support service for the semester, a student must contact the RDS Transportation Support Services Coordinator and provide the following information:

  • the number of rides needed,
  • the days the rides are needed,
  • the location and destination of each ride and the time preferred for each.

Students with temporary mobility limitations (conditional status) must indicate how long they intend to use the transportation service. Appropriate documentation must be presented to verify the need.

Students are to submit their requests for daily services no later than the second week of classes, or as soon as they are aware of the need. RDS will implement the service no later than the following week from the time the request was submitted. One time and emergency requests may only be fulfilled based on the availability of drivers.

Requests for rides will be honored as close as possible to the original request time without jeopardizing a student’s class schedule. Due to driver and rider schedules, however, it may be necessary for students to adjust their requests for rides in terms of time and locations.

Transportation schedules are difficult to change due to driver availability, so users are requested to make as few changes as possible during the semester.

Priority of Service

Service is generally provided across campus.  Rides are limited due to the availability of drivers.  Exceptions to these arrangement can only be approved by the RDS Director as recommended by the RDS Transportation Support Services Coordinator.

Priority is given to students with permanent mobility disabilities. Students with other needs for transportation will be scheduled for rides dependent upon the availability of drivers and established commitment to students with mobility impairments.

The priority of rides is associated with a student’s class schedule and other academic commitments only.

Cancellation of Rides

The campus area occasionally experiences severe weather caused by snow storms. In accordance with university policy concerning snow emergencies, RDS reserves the right to cancel rides on days deemed unsafe on campus. Riders will be notified of the cancelation via telephone.

Cancelation of rides may also be made due to the mechanical difficulties or scheduled maintenance of the vehicles (van/golfcart). In such cases, riders will be notified as soon as possible so that alternative means of transportation can be arranged if possible.

Rider Responsibilities/Cooperation

Drop off and pick up locations are agreed upon between the student and the RDS Transportation Support Services Coordinator. These locations should remain as consistent as possible throughout the semester.

Riders are responsible for canceling their rides by calling the RDS office a minimum of one (1) hour prior to the scheduled ride. Other than for emergencies, regularly scheduled rides should be canceled no later than 24 hours before the scheduled time. Students who consistently (more than three consecutive times) fail to notify RDS of canceled rides may be subject to a suspension of service. Students who consistently cancel rides may also result in a discontinuation of services. Students will be notified if suspension or discontinuation of service is implemented and given the conditions for reinstatement.

If suspended or discontinued for services, the student must meet with the RDS Transportation Support Services Coordinator and be recommended for reinstatement for approval of the RDS Director.

All wheelchair users are required to wear safety belts while in the van. All wheelchairs will be tied down and riders must wear vehicle safety belts while the vehicle is in motion.

Although all attempts are made to be on time, there may be circumstances that cause a driver to be late. Drivers or another RDS representative will call the rider if it is known the ride will be delayed. Riders are requested to wait at least 15 minutes before finding alternative transportation and/or contacting the RDS office.

Riders are expected to wait at, or near, the scheduled pick up point until the vehicle arrives. Drivers will not be expected to “search” for riders. If a driver does not find a rider at the appointed pick up location, he/she is allowed to leave after 15 minutes.

Only a student approved by RDS is eligible to be a passenger on a vehicle. Friends/family cannot accompany a rider due to university insurance requirements.

Driver Responsibilities

All drivers hired must have a valid Driver’s License and a good driving record. Driver’s licenses will be checked through CSU Police Department prior to allowing any person to drive either vehicle.

Drivers are expected to obey all traffic laws, use only the approved travel patterns of the campus, and to know where the vehicle is allowed and is not allowed to park on campus (i.e., where service vehicles go, the RDS vehicle should be allowed; parking in designated disabled parking).

No driver will be allowed to transport any student in the van without training which will include: operation of the accessible ramp, a test drive, an orientation to the safety requirements of passengers and drivers, and being driven as a rider sitting in a wheelchair. All drivers must wear a seat belt while the vehicle is in motion.

Drivers may be expected to assist riders to and from the van at a designated location. If a driver assists a rider to a class, he/she is to turn off the vehicle and lock it before leaving the vicinity of the vehicle.

Drivers are not allowed to do tasks beyond the scope of their responsibility as a driver for any student rider. Drivers are not expected to physically lift any rider in order to assist him/her.  Note:  Drivers are allowed to assist a person in a wheelchair in entering and exiting the van.

Drivers are required to wait 15 minutes from the scheduled time for passengers to be ready. A driver is not required to “search” for a rider. Consistent delays on behalf of a rider should be reported to the RDS Transporation Support Services Coordinator.

If a driver knows he/she will be late, or unable, to pick up a rider, the driver is to notify the rider and/or the RDS office as soon as possible so that an alternative method of transportation can be arranged if feasible.

Drivers must notify the RDS Transportation Support Services Coordinator as soon as possible if involved in any accident or incident with a RDS vehicle. Drivers are not allowed to use a RDS vehicle for personal reasons unrelated to RDS functions. Friends/family of drivers are not allowed as passengers in any vehicle due to university insurance requirements.

Drivers are also responsible for keeping the vehicles clean, full of gas and charged. Any mechanical defects noticed by drivers must be reported to the RDS Transportation Support Services Coordinator as soon as possible.


Exceptions to the above policies may be made based on individual student need and circumstances only through the approval of the RDS Director. Exceptions may be requested from the RDS Director by the student, RDS Accommodations/Advocacy Specialist, and/or Transportation Services Coordinator.

(Revised 10/13)


RDS Inclusive logo